Krikay Terms and Conditions – Know this before using the platform

These Terms & Conditions ("Terms") govern the use of the Krikay platform and all its services. By registering on Krikay or using its services, you confirm that you have read, understood, and agreed to these Terms.

Krikay reserves the right to update these terms at any time. Users will be notified of changes via their registered email and on the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Who Can Use the Platform?

• Must be at least 18 years of age
• Online gaming must be legal in the country from which you are accessing the platform
• Must not have been previously banned from Krikay
• Accounts must be created by and for the account holder personally

You must provide accurate and complete information when registering on Krikay. Providing false or incomplete information may result in account closure and forfeiture of any balance.

Single Account Policy

Only one Krikay account is permitted per person, household, IP address, or payment method. Creating multiple accounts will result in all of them being closed and any remaining balance may be forfeited.

Identity Verification (KYC)

Krikay verifies user identity in compliance with regulatory requirements. Withdrawals above certain limits or access to certain services may require a copy of your national ID or passport.

• National ID or Passport
• Proof of address (bank statement or utility bill)
• Proof of Payment Method Ownership

The following rules apply when using Krikay's payment services. They are strictly enforced to keep the payment process safe and transparent.

Deposits

• Deposits must be made only from a payment account registered in your own name
• Mobile banking, bank transfers, e-wallets, and crypto are all accepted for deposits
• Funds received from third-party accounts will be returned and the account may be subject to investigation
• Minimum deposit amounts are determined by the chosen payment method

Withdrawals

• Withdrawals must be made to the same payment method used for the deposit (for first-time withdrawals)
• Accepting a bonus requires wagering requirements to be fulfilled before any withdrawal can be made
• Withdrawal processing times vary depending on the payment method
• Withdrawals may be temporarily suspended in cases of suspicious activity

Krikay offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the promotions page.

Wagering Requirements

Accepting a bonus means you must wager a specified multiple of that amount before withdrawing. For example, a 10x wagering requirement on a BDT 1,000 bonus means you must place BDT 10,000 in bets.

General Bonus Terms

• Each bonus must be used before it expires
• Multiple bonuses generally cannot be used simultaneously (exceptions may apply in special cases)
• Bonus abuse or violation of the rules will result in the bonus being cancelled
• Krikay reserves the right to modify or cancel any bonus at any time.
• The welcome bonus for new members is available once on the first deposit only

All games on Krikay are developed by internationally accredited software providers and powered by RNG (Random Number Generator) technology. Every outcome is entirely random, with no predetermined results.

General Gaming Rules

• If a technical error affects the outcome of a game, Krikay reserves the right to void that round
• Winnings resulting from obvious pricing errors or software glitches may not be considered valid
• Bets will be voided if game rules are not followed
• The dealer's decision is final in Live Casino

Sports Betting Rules

• Bets placed before a match begins cannot be changed once the market has closed
• If an event is abandoned or suspended, bets will be settled according to the applicable policy
• Krikay is not liable for unconfirmed bets in live betting due to network issues

The following activities are strictly prohibited on Krikay's platform. Violations may result in account closure and legal action.

• Any form of fraud or deceptive activity
• Using the platform for money laundering purposes
• Use of bots, scripts, or automated software
• Creating or operating multiple accounts
• Abuse or exploitation of the bonus system
• Attempting to hack or breach the platform's security
• Creating or managing an account on behalf of a minor
• Threatening or harassing other users

Krikay takes the privacy of your personal information seriously. Our Privacy Policy details exactly how your data is collected, stored, and used.

• Your information is never sold to third parties
• Data may be analyzed to improve our services and enhance security
• Information may be disclosed to authorities when required by law
• Contact support to view or delete your information

For more details, visit our Privacy Policy Read.

Krikay believes gaming is a form of entertainment and should never be a source of financial hardship. We place responsible gaming at the top of our priorities.

Tools Available to You

• Set daily, weekly, and monthly deposit limits
• Set Session Time Limits
• Self-exclusion for a set period (cooling-off period)
• Request Permanent Self-Exclusion
• Referral to Support Organizations

To learn more, visit our Responsible Gaming Visit the page.

Krikay reserves the right to suspend or close any account at any time and for any reason. Accounts are not closed without just cause.

Reasons for Account Closure

• Terms Violation
• Prohibited Activities
• False registration information
• Suspicion of fraud or money laundering
• At the user's own request

If an account is closed for legitimate reasons, the original deposit amount will be refunded; however, any bonus balance may be forfeited.

If you have a complaint or issue, please contact Krikay's support team first. Most problems can be resolved through direct communication.

Complaints Process

• Step 1: Seek an Immediate Resolution via Live Chat
• Step 2: Send a detailed complaint via email
• Step 3: Official response within 5 business days
• If unresolved, the matter may be escalated to the relevant regulatory authority